At The Gem Palette, we care about the quality of our pieces. We want to make sure that you get the best without any crazy mark-ups - however as much as we would love for our items to last us forever....they aren't solid Gold, and with improper care they can fade and lose its spark over time.  

The Gem Palette works hard to to ensure durability, and we use high quality materials so that your pieces can last for up to about a year - two years before noticeable differences (other base materials may vary).

Here are some tips to help your Jewelry live its best life for the longest that it possibly can! (Kindly keep in mind that the rate in which your pieces will  depends on how much exposure to water it receives, body chemistry, and proper care).


  • Use warm water
  • Polish chain with a soft cloth or polishing cloth
  • Always dry the jewelry before storing


For pieces containing a gemstone, mineral, or bone, it is best to remove your piece from us when:

  • Bathing 
  • Working out
  • Swimming in the pool or ocean
  • Putting on lotion, hairspray, perfume, or any other beauty products
  • Cleaning the house or using harsh chemicals

If the jewelry is exposed to any of the above, it is always best to dry the piece before storing to preserve quality/vibrancy.



We possibly can once following the information below:

Email us at with your name, order number, and photos/details. This will allow us to assist with the next steps and notify you of any fees prior to sending your item in.